One on One Football Help & Online Assistance
How we work
Is One on One Football for a particular age group or level of football ability?
No, we cater for all ages, genders and ability levels, from Auskick level to national representatives. We have completed sessions from the ages of 6 to 45 years old at all different development levels. We believe the earlier you can start the better. Our coaches believe the younger the footballer is the easier it is to develop a certain skill of the game. In saying that, it is never too late to learn.
What are the prices for a coaching session?
All of our coaches charge different prices based on experience and accreditation levels.
How long do the sessions go for?
The prices are based on 1 hour sessions. However, some of our coaches are known to have gone over an hour from time to time if they feel like they haven’t covered off everything off in the session.
How do I edit/cancel a session if it is past the session time?
Once the session has been requested and accepted, the session is expected to take place as per the details that were scheduled. If there was a last minute cancellation and the session time has passed, you can organise with the coach to re-schedule the session by messaging them directly as you would have already paid for the session.
Can I call a coach directly to work out times, locations and sessions?
You certainly can, but only when the session is booked via the platform. We think that there is sufficient information on each coach’s profile page and you also can message the coach via the message portal system. We try to keep everything on the system until the first session is booked, therefore your phone number maybe hidden if you go to enter it in via the message portal if no session has been booked. Once the session is booked phone numbers can be exchanged.
Can I pay in cash?
No, our preferred payment method is via credit card. This is ensuring everything is transactional online to account for all sessions and payments. Our public liability insurance for both footballer and coach is only covered when the sessions are booked online.
I’m trying to use the platform (book a session, view a coach, make a payment etc) and an “error page” is present. I can’t click through after this.
We sincerely apologise about this. We make changes from time to time on the system to improve your experience and sometimes errors can present themselves on the site. If you experience this, please send us an email email@example.com or firstname.lastname@example.org and we will do our best to resolve the issue you are having.
I have purchased a session and I can’t get the time and day that I want?
The reason for this is due to the coach not being available in the time that you want to do the session. Coach’s input the times and days into the calendar that they are available and these are the sessions you can book them.
I have purchased some sessions with a coach and paid for them. However, I haven’t heard anything from the coach and it is getting closer to the day of the session.
If your coach has not responded within 48 hours (unlikely) please send us an email at email@example.com. If the coach remains unresponsive, we will process a credit transfer for you to another coach.
If you have requested a session and the time has lapsed for that request without the coach accepting, your session will be “Banked” back into your dashboard under “sessions”. You can then request a session for another date.
I have purchased, requested and message the coach about doing a session and haven’t heard back. What do I do?
No need to worry, we can always refund you your money. Please email us to request this refund. You can then choose another coach if you like.
Can I transfer credits between coaches?
We can only offer credit transfers if there is a legitimate reason (for e.g. My coach has moved to another location/state and is not able to coach me anymore). To request a credit transfer, email our friendly support team at firstname.lastname@example.org
What is the cancellation policy?
You have up until 2 hours before the session to reschedule or cancel the session.
This can be due to an injury, bad weather or unforeseen circumstances.
If you choose to reschedule, please edit the session through your sessions tab in your dashboard (profile). If you are on your desktop this is located at the far right of your session details. Click on the pencil icon and follow the prompts. On your phone, scroll to the left to access the pencil icon.
If you decide to cancel because you don’t know when you will be able to complete the session you can cancel the session (within the time limit) and your cancelled session will be placed back into your sessions account for you to use when you decide to complete the session.
What is the refund policy?
We can only accept refund requests due to the following reasons:
- My coach has moved to another location/state and is not able to coach me anymore AND there are no other coaches in my area for a credit transfer.
- My coach is not part of the platform anymore AND there are no other coaches in my area for a credit transfer.